Privacy Policy

How we collect, use, and protect your personal information. We believe in transparency and keeping things simple.

Last updated: June 2026

 

Ed Systems (“we,” “us,” or “our”) operates the website edsystems.co and is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

Information you provide directly

When you place an order, join a waitlist, or contact us through our website, we may collect:

  • Your name and email address
  • Shipping and billing address
  • Payment information (processed securely by our payment provider — we never store card details)
  • Any message or enquiry you send us through our contact form
  • Your product preferences (e.g. which puzzles you’re interested in)

Information collected automatically

When you visit our website, we may automatically collect:

  • Your IP address and approximate location (country/region level only)
  • Browser type and device information
  • Pages visited and time spent on our site
  • Referring website (how you found us)

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send you order confirmations and shipping updates
  • Notify you when products you’ve waitlisted become available
  • Respond to your enquiries and provide customer support
  • Improve our website and products
  • Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

Email Communications

If you join a waitlist or make a purchase, we may send you occasional product updates and announcements. Every email includes an unsubscribe link — you can opt out at any time. We will never send unsolicited marketing without your consent.

Cookies & Tracking

Our website uses essential cookies to keep the site functioning properly (e.g. remembering your cart contents). We may also use analytics tools to understand how visitors use our site. These tools collect anonymised data only — no personally identifiable information is tracked for advertising purposes.

You can disable cookies in your browser settings at any time, though this may affect some website functionality.

Payment Security

All payments are processed through secure, PCI-compliant payment providers. We never see, store, or have access to your full credit card number. Your financial information is encrypted during transmission using industry-standard SSL/TLS technology.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy — typically for the duration of your customer relationship with us plus any period required by law. Order records are retained for accounting and legal compliance purposes.

If you request deletion of your data, we will remove your personal information within 30 days, except where we are legally required to retain it.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Delete your personal information (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, email us at info@edsystems.co.

Children’s Privacy

Our puzzles are designed for children aged 5 and up, but our website and purchasing process are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

Third-Party Services

We use a small number of trusted third-party services to operate our business:

  • Payment processing — to securely handle transactions
  • Shipping providers — to deliver your orders
  • Email service — to send order confirmations and updates
  • Website hosting — to serve our website

Each of these providers has their own privacy policy and is contractually obligated to protect your data.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. Significant changes will be communicated via email to existing customers.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: